Last updated: September 2024
Introduction
This privacy policy explains how rain-trail collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection legislation.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address)
- Property search requirements and preferences
- Budget information relevant to property searches
- Communication records between you and our team
- Website usage data through cookies and analytics
How We Use Your Information
Personal information collected is used for the following purposes:
- Providing property search and consultation services
- Responding to enquiries and communications
- Improving our services and website functionality
- Complying with legal obligations
Legal Basis for Processing
We process personal data based on:
- Consent provided by you when submitting enquiries
- Contractual necessity when providing agreed services
- Legitimate business interests in improving our services
- Legal obligations requiring data retention
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for two years following final correspondence. Service-related records may be retained longer where required for legal or regulatory compliance.
Data Sharing
We do not sell personal information to third parties. Information may be shared with:
- Property owners or agents when facilitating viewings (with your consent)
- Service providers who assist our business operations
- Legal or regulatory authorities when required by law
Your Rights
Under data protection legislation, you have rights including:
- Access to your personal data
- Rectification of inaccurate information
- Erasure of data in certain circumstances
- Restriction of processing
- Data portability
- Objection to processing
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.
Contact
For privacy-related enquiries or to exercise your data rights, please contact us at [email protected]
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. Continued use of our services following changes indicates acceptance of the updated policy.